Refund policy

At Shreem Brzee Crystals, every product is carefully inspected before it is packed and shipped to ensure it reaches you in perfect condition. However, if you receive a damaged, defective, or incorrect product, we are happy to assist you with a replacement or refund.

1. Eligibility for Refund or Exchange

Refunds or exchanges are only applicable if:

  • You receive a damaged product.
  • You receive a defective product.
  • You receive the wrong product.

To be eligible, you must:

  • Notify us within 2 days (48 hours) of receiving your order.
  • Share a clear unboxing video of the parcel from the moment it is opened.
  • Send the video and your order details to:

WhatsApp: +91 81285 22202

Email: info@shreembrzeecrystals.com

Requests received after 48 hours of delivery will not be eligible for a refund or exchange.

2. Conditions for Return

To qualify for a refund or exchange:

  • The product must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • All original tags, cards, certificates, and accessories (if applicable) must be included.
  • Products showing signs of use, damage caused after delivery, or missing original components will not be eligible.

3. Exchange Policy

Once your request is approved, you may choose:

  • Exchange the product (subject to stock availability), or
  • Receive Store Credit valid for 1 year from the date of issue.

Exchange requests are not accepted for:

  • Clearance Sale products
  • Flash Deals
  • Festive Offers
  • Products purchased under special promotional discounts

No additional discounts or promotional offers can be applied to exchanged products.

4. Refund Policy

Refunds are provided only under the following circumstances:

  • A damaged product is received.
  • A defective product is received.
  • An incorrect product is delivered.
  • A prepaid order is lost during transit.
  • A prepaid order is returned to us because it is undeliverable.

Refunds will be processed only after the returned product (if applicable) has been received and successfully inspected by our quality team.

5. Refund Processing Timeline

Once the refund request has been approved, the refund will be initiated within 3-5 working days.

The refunded amount will be credited to the original payment method or source bank account used while placing the order. Depending on your bank or payment service provider, it may take an additional 5-7 working days for the amount to reflect in your account.

Overall, customers can expect to receive their refund within 7-12 working days from the date the refund is approved.

6. Return Pickup

Once your request is approved:

  • We will guide you through the return process.
  • Return pickup will be arranged from the same address where the order was originally delivered.
  • If the pickup address needs to be changed, please contact our customer support before the pickup is scheduled.
  • Customers are requested to share the pickup receipt or courier details once the package has been handed over.

If the courier partner is unable to collect the package after three pickup attempts due to customer unavailability or improper packaging, the refund or exchange request may be cancelled.

7. Subsequent Exchange Requests

For any additional exchange on the same order:

  • Inform us within 2 days (48 hours) of receiving the exchanged product.
  • If requested, ship the product back within 5 working days at your own expense.
  • Share the courier receipt with our customer support team.
  • The replacement or store credit will be processed only after the returned product is received in its original condition.

8. Product Information

We provide detailed descriptions, specifications, sizes, and materials for every product. Customers are requested to read the product information carefully before placing an order.

Please note that since our products are made from natural crystals and stones, slight variations in colour, pattern, texture, shape, and size are natural and should not be considered defects.

9. Delivery of Replacement Products

Replacement orders will be dispatched after the returned product has been received and inspected.

Processing times may be slightly longer during festive seasons, holidays, or if the requested replacement product is temporarily unavailable.

Delivery timelines depend on your location and courier partner.

10. Gift Orders

If the product was purchased as a gift, any refund or exchange request can only be initiated by the original purchaser.

11. Right to Refuse

Shreem Brzee Crystals reserves the right to reject any refund or exchange request if:

  • The request is made after the specified 2-day period.
  • The required unboxing video is not provided.
  • The returned product is found to be used, damaged after delivery, or missing original packaging or accessories.
  • The request is found to be fraudulent or an attempt to misuse the policy.

12. Contact Us

For any refund or exchange-related queries, please contact us:

WhatsApp: +91 81285 22202

Email: info@shreembrzeecrystals.com